How can we help?

YourCryptoPal is a KYC-free crypto exchange that allows you to buy cryptocurrency with fiat.

NO, we will never ask any personal or business documents (including Photo ID, Proof of address, Source of funds). We will also never ask you to provide any document proving the source of your funds.

We don't actively blacklist any country, however if someone is found using the website from a sanctioned country (such as North Korea) their account would be terminated. You are the one responsible to make sure that the use of this service is legal in your country of residence.

NO, we don't collect IP addresses, user agents or any other machine-identifying data. We take internet privacy very seriously and collecting this data would result in a risk for both you and us.

NO, we will not report you to your local tax authority. You are responsible for reporting everything to your tax authority (such as capital gains, sales or income).

Absolutely, the clearnet site is accessible using Tor Browser.

You can make an account by visiting the sign-up page and providing an email and password.

NO, creating an account is completely free of charge and there are no inactivity fees.

It depends on the sign-in protection you chose on the security page. Email code: please check your spam folder as the email might be there. Telegram bot: open your chat with our bot, make sure you didn't block or stop it, and press Get code again. Authenticator app: nothing is sent, open the app and type the code it shows (if it is refused, check that your phone's time is set automatically). If the issue persists please contact support to receive help.

When you sign in, choose "Use a recovery code" and enter one of the recovery codes you saved when you set up your authenticator app or Telegram bot. Then go to the security page and choose another sign-in protection (you can use a recovery code there too). If you have no recovery codes left please contact support to receive help.

You can request an email change by contacting support.

You can change your password from the security page of your profile tab.

You can request a password reset by contacting support. Access to your email address will be required to proceed.

You can delete an account by contacting support.

Here is how you can deposit:

1. Go to the Wallet page
2. Select the currency you want to deposit
3. Click on Deposit
4. Select the deposit method
5. Follow the instructions on screen

Deposit methods enabled right now:

• PayPal Friends and Family (EUR)
• Monero XMR

You can deposit using PayPal friends and family by visiting the deposit page, selecting the desired currency and following the instructions on screen.

Friends and Family is a particular way of sending money in PayPal. Please watch the video in the instructions to learn how to send in this way. Any payment not made in this way will not be accepted and the money will be lost.

This option is limited to some specific countries. If you don't see it, it means your PayPal's address is not in one of these countries. You can see the list of countries where this is supported here.

NO, you should leave the note empty, just like in the instructions video.

In this case the payment will not be processed automatically. You will need to contact support saying that you sent a wrong amount. Keep in mind that additional fees might be applied.

If the deposit expires after you sent money, you should contact support to manually process your payment. Sometimes the payments don't get automatically detected and they must be manually processed.

YES, third party payments are accepted and they will be processed automatically.

Whether a PayPal account can send as "Friends and family" or not depends on the country of the address entered in your PayPal.

You can check your address by clicking the little gear icon on the top right of the website:

Below is the list of countries where >> Friends and Family << is enabled:

• All European union (EU) countries:
  • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
• United States of America (USA)
• Australia
• Canada

Here is how you can get crypto once you have completed a deposit:

1. Go to the Wallet page
2. Select the currency you have
3. Click on Convert
4. Select the crypto you want to get (XMR, LTC and USDT can be withdrawn)
5. Enter the amount
6. Click on "confirm swap"

Here is how you can withdraw crypto:

1. Go to the Wallet page
2. Select the currency you want to withdraw (XMR, LTC and USDT can be withdrawn)
3. Click on Withdraw
4. Enter your wallet and amount (for USDT, also choose the network)
5. Enter the one time code of the sign-in protection you chose: click on Get OTP for a code sent to your email (or Get code for one sent by our Telegram bot), or type the code your authenticator app shows. If you turned codes off, no code is asked
6. Enjoy your coins!

Withdrawal methods enabled right now:

• LTC (litecoin)
• XMR (monero)
• USDT (Tether) on TRC20, BEP20 or ERC20

When a payment is on hold, it means that the money is in your account, but you are unable to use it for the whole hold period
Holds are required in order to guarantee a safe deposit experience for everyone, and for avoiding fraudulent payments.

If your payment is on hold, don't panic, all new accounts receive a 24-hour hold (86400 seconds) by default. This is done to stop malicious users from abusing our systems.

Note: there isn't a fixed EUR amount to remove holds, it's based on the support agent's discretion.

If you are an old user

If you are an old user, you can contact support to try and remove your hold period, most likely it will be removed.

If you are a new user

You can make some deposits and show that your payments can be trusted. After a while you can contact support to remove your hold.

For sure, if anything happens to the payment during the 24 hours (example: Case open, Chargeback, etc), the hold period will be extended until the Case or chargeback is closed and the money is 100% secured.

To get a better rate, you must do large weekly volumes. When you reach 1000€ weekly please contact support for more information!
Please keep in mind that due to conditions of your account specifically, the request for a lower rate might be rejected!

Email banning is a practice where you can blacklist some PayPal emails from your account and never receive them again when you open a deposit.

Email banning can be useful when a PayPal email stops your payment (example: "gestoppt" in German PayPal accounts) or the email is just not suitable for your purpose.
By banning an email you can open a deposit without using that email and therefore having a successful transaction.

You can easily ban an email by clicking the respective button in the deposit page.

You can unban an email by going over to your profile page and, in the email ban section, delete the email from the list.

We introduced a referral system in YourCryptoPal in order to reward users who invite other users in the site. The referral commission is currently set to 5% of the fees for PayPal Friends & Family deposits.

When a user signs up using your link or enters your referral code, you will automatically receive 5% of the fees he pays for PayPal Friends & Family deposit. Referral commissions are not credited for other actions.

You will receive the reward in your Rewards Balance. Once you reach the threshold of 5.00€, you will be able to withdraw it to your main balance, and then to crypto. If you wait and only withdraw when your balance is over 50.00€, you will receive an additional Reward.

If you have any issues or questions, you can always contact our support, which is ready to help!

It is strictly forbidden to abuse this system, users who are found guilty of abusing the system will find their accounts banned and all money debited from their account + a 50.00€ case handling fee.

In order to further reward big referral users, we have decided to add an additional bonus to make their time worth more.

You will need to accumulate 50.00€ in your Rewards Balance and start a withdrawal. It will be added automatically with the withdrawal.

It is an extra 5% of the whole rewards balance withdrawn.